Please contact the surgery on: 07 4194 1099

Patient Information

Opening Hours

Monday to Friday: 8.00am-5.00pm

Appointments

We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 10-15 minutes. The Doctor of your choice may be requested when making an appointment. Due to unforeseen circumstances, such as an emergency, delays can sometimes occur. Your patience would be appreciated if this should happen before your appointment.
If you require a longer appointment please advise the receptionist when booking your appointment.
We ask patients to arrive on time for their appointment so others are not inconvenienced.

Cancellations

If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.

Referrals

We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral please make an appointment with your Doctor.

Scripts

We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the Doctors, where the medical condition for which the scripts are being written can be checked. If you require an Authority script an appointment MUST be made to obtain this. If you have been seen recently and you require a repeat script the Doctor may write it for you which may incur a charge.

Results

It is the policy of the practice that we are unable to give results over the phone. Test results require an appointment with the Doctor.
Your Doctor will ask you to return for the results of a test rather than phone.
On some occasions your Doctor may feel it’s appropriate to give the result over the phone. In this case the Doctor will ask you to phone the practice for the result.

After Hours

For urgent medical attention please call 000
The after hours on call Doctor can be contacted by dialling 0458 647 637- this will incur a call out fee of $250 and this is not refundable by Medicare and is in addition to any other Medicare item fees.

Home Visits

Home/nursing home visits can be made for regular patients who are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the Doctor’s lunch break or at the end of their session. It is best to phone early in the day if a home/nursing home visit is required. Home visits will be privately billed to the patient

Telephone Calls

We try to keep interruptions to you and other patient’s consultations to a minimum. In some cases, the receptionist may be able to assist you. If your call is urgent you will be put through to the Doctor. Messages may be left for the attention of the Doctor and will be returned as soon as possible. We ask that you make an appointment to discuss your health needs with your GP.

Fees

Our Doctors will bulk bill patients who have a current Medicare Card and Veterans Affairs patients.
Patients who do not have a current Medicare Card will be billed privately.
Patients who see Dr Vignarajah will be privately billed. Please refer to our summary of fees displayed at reception.

Reminder System

Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventive health services appropriate to your care. If you do not wish to be part of this system, please advise your Doctor.

Translation Services Available

National Relay Service (NRS)
for patients who are deaf – phone 133 677 or 1800 555 677
Translation and Interpreter Service (TIS) for patients who speak languages other than English – phone 131 450

Managing Your Personal Health Information

Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.
For further information on your privacy please refer to our Patient Privacy Brochure in our waiting room.

Patient Feedback

This practice invites patients to complete a patient feedback form on their views of the practice and how it could be improved. These forms are completely confidential and will help us to improve our services
We take your concerns seriously. Please feel free to talk to your Doctor, Practice Manager or a staff member about any problems you have with our services.

Complaints

We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman on 133 646 or www.oho.gov.au